Two questions Business Analysts should keep asking (ourselves and others)

1. How will this requirement or decision impact the user?

  • Asking the right question at the right moment to the right stakeholder
  • For example, before deciding on a technical solution, a BA may ask an implementation subject matter expert (SME): Let’s say we implement the database using approach A. After a user submits a form, how many seconds will data validation take in the back-end?
  • Another example, at a backlog refinement meeting, the BA may ask the Product Owner and the User Representative: By providing users with a feature to download the list of purchases in Excel, will this satisfy the requirement of having a list of purchases that is sortable and can be filtered
  • Proposing and organizing user research or testing, whenever required or possible
  • User research is useful to get to know users better and have more information when making product decisions.
  • User testing is great to assess users’ responses to specific requirements or designs.
  • User research or testing are time-consuming. Depending on the relevance of the decisions to be made and their level of uncertainty, the product team might decide to do it or not. The business analyst plays a key role in analyzing when user research or testing would be beneficial for the product.

2. Are we overlooking any stakeholders?

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